#StepByStep

Introduction

Welcome!
This manual provides the basic information you need for the optimal usage of your DSBprotect Plus system.
Please read and follow the subsequent points carefully, so that you can set up your DSBprotect Plus system quickly and easily. We show you the necessary settings in just a few steps.

Items delivered

Included in delivery is a power cable for the display.

Accepting the delivery

Attention – important note for accepting goods!
Please check directly upon receipt, whether the cardboard or packaging has been damaged (visual inspection). In this case, please refuse to accept the goods! The freight forwarder will take the delivery and initiate a new delivery. 

In addition, please check the functioning of the delivered goods immediately after receipt (function test). The device must be unpacked, connected and switched on. If a defect is detected (e.g. damage of the housing) it must be reported to heinekingmedia GmbH within 3 working days after accepting the delivery (see chapter 14 – conduct in the event of damage). Please note that some possible defects of the display can only be detected when the display is switched on (e.g. devices does not start, pixel error, glass breakage)! 

If the damage is reported later or if goods with visual transport damage have been accepted, heinekingmedia GmbH cannot initiate a free claims settlement and the customer has to bear all potential costs related to a repair and shipping!

Mounting and wiring

Important mounting instructions for attaching wall mounts to a display.

Attaching the wall mount 

The displays supplied by heinekingmedia GmbH have mounting devices on the back for mounting wall brackets. These comply with the VESA (Video Electronics Standards Association) standard and consist of four threaded sleeves arranged in a rectangle. The distances and thread dimensions differ depending on the display model. Please make sure to only install the supplied or a specified wall mount.

To prevent display damage, it is important that you have the correct screws ready and test them before mounting the wall adapter to the display. The depth of the threaded holes differs among the different display models. If, by mistake, screws are used that are too long, irreversible damage to the display can occur, which is not covered by guarantees of the manufacturer or heinekingmedia GmbH!

heinekingmedia GmbH recommends that the assembly and/or installation of this product is to be carried out by a competent person. Please refer to your display manual and ensure that the weight and size of the screen do not exceed the maximum weight and size of the wall mount to be used. Please also carefully check, whether the screws used for mounting the screen have a suitable length and diameter.

heinekingmedia GmbH is not liable for damages caused by improper assembly, use of unsuitable assembly material or use of unsuitable tools!

Please note the following:

• Only use screws, which threads are no longer than the depth of the threaded sleeve plus the thickness of the mounting adapter.
• Check the screw depth of the screws by loosely tightening the screws into the threaded sleeve without mounting the holder on the display. You should be able to screw in the screw without any effort.
• If the available screws are too long, you can reduce the screw-in depth by using appropriate flat washers. If possible, do not use more than one flat washer per screw.
• Always tighten the screws carefully by hand until the screw stops.
• Under no circumstances use electrically operated mounting tools such as cordless screwdrivers or drills.
• To tighten the screws, please use a suitable screwdriver and tighten only carefully by hand until finger-tight.

If you follow these instructions carefully, you will be able to mount the bracket correctly onto the display.

Ventilation

When mounting the device on a vertical wall, leave a distance of at least 40 mm (approx. 1.6”) between the rear of the unit and the wall surface. Please observe the installation dimensions listed below to ensure sufficient ventilation. In addition, please ensure that the temperature where the device is deployed always remains below 35 °C (95 degrees Fahrenheit).

Wire connections

Connect the supplied power cord to the connector on the back of the display and connect the other end of the cord to an easily accessible outlet (230V). Switch the main switch (rocker switch) on the rear of the display to "ON".

Internet connection

Connect a LAN cable (not supplied) to the RJ45 network connector of the mini computer and connect the other end to a dedicated network outlet, switch or router. Further information can be found in chapter 6 – network settings. 

First usage

• Turn on the device (rocker switch on the rear of the device). 
• After the Windows operating system has started, it takes about 30 seconds for the pre-installed software, the DSBplayer, to start automatically.
• When the DSBplayer is started for the first time, it automatically shows a display identification (ID). Please write the ID down carefully. You will need this identifier later for the screen setup (Chapter 7).
• If you want to operate the Windows interface, connect a mouse and keyboard and press the "F4" key to exit the DSBplayer.
• Note: The EWF/UWF Manager on the computing unit is activated to protect the devices against unauthorised access.
• To start DSBplayer again, open the start menu, navigate to the programs and open the folder "heinekingmedia GmbH". Here you find the link for the "heinekingmedia.Player.Starter". A click on this link starts the DSBplayer.

Network settings

• If a proxy server is used in your network, press the key combination "Ctrl+Alt+P" while the player is active.
• Tick the box "use proxy authentication" and enter the access data in the corresponding fields.
  
  Importnat note:
  If changes are made to the network settings, the EWF/UWF Manager must then be executed so that the changes are accepted after a restart of the system.

LAN connection 

• Make sure that a LAN cable is connected.
• If further settings (e.g. a fixed IP address) are required, please contact your local IT department.

Wi-Fi connection 

Since the computer unit is not equipped with a Wi-Fi module, a connection via Wi-Fi is only possible using an optional Wi-Fi module. Please consult your account manager at heinekingmedia.

Display setup

• ​​​​Make sure that you have the access data for the Control Portal, which you have received per e-mail from heinekingmedia GmbH.
• Open an Internet browser on your PC, navigate to the page http://dsbcontrol.de/ and log in with your user data.
• Click on "DSBs" in the navigation bar on the left.
• Click the "add screen" button.
  
• The license is pre-selected automatically and does not need to be adjusted.
• Enter your display ID, which you noted in step 5, in the second field from the top.
  Please note: the "-" character (hyphen) does not have to be entered.
• Fill in the subsequent fields completely, if possible. Mandatory fields are: screen name, description of the location and postcode.
• Click on the "next" button to configure the automatic switch-on and switch-off times. 
  

Automatic switch-on times 

Automatic switch-on times must be set in the BIOS of the DSBprotect Plus system. 

• To access the BIOS, connect a keyboard to the device and start it.
• Immediately after pressing the start button (rocker switch), press the "F11" key on the keyboard as quickly as possible in succession. Please do this until the BIOS menu appears. In this menu you can navigate on the keyboard with the arrow keys.
• Now select "Enter Setup".
• In the BIOS, select "S5 RTC Wake Settings" in the "Advanced" tab.
• Select the option "Wake System from S5" and set the value to "Fixed Time".
• Further options now appear:
  1. Wake up day of week: Select the item "Monday-Friday". If you want the device to start every day, leave the setting at "Disabled" and the "Wake up day" point at "0".
  2. Please configure the desired start time in the fields "Wake up hour", "Wake up minute" and "Wake up second".
• To complete the configuration, press the "F4" key and confirm your entry with "Yes". The unit will restart.

Automatic switch-off times

• Tick the box "activate automatic switch-off time". 
  
• In the next step, specify, whether the device should shut down "daily at the same time" or "weekday-specific at a specific time".
  
  
• Click on "next" to continue with the setup of the Screendesign.

Screendesign

• Here you can choose to create your own Screendesign or select a Screendesign template. 
• We recommend that you use a template at the beginning. To do this, click the "use template" button.
• Now select a suitable graphic or static template for you.
• Once you have selected a template, click "next".
• On the next page you have the option to allocate names to the individual sectors and select the module type. The following applies:  
  1. In multimedia modules you can display uploaded documents (e.g. Word, PowerPoint, images) and the provided external content (e.g. weather).
  2. News ticker modules are purely text-based and can display news or RSS feeds created by you or from external websites (e.g. ARD).
• After selecting all module types, click "next".
• With news ticker modules you have the possibility to adjust the direction and speed of the news ticker as well as the separators, which are displayed between the individual news, by clicking on "user-defined settings".

Once you have made all the settings, click "save" to complete the setup of your DSB®.

Change from landscape to portrait format

By default, the screen is set up for landscape operation. To change this setting to portrait mode, follow these steps:

Settings in the DSBcontrol Portal

• Log on to the DSBcontrol Portal.
• Click on "DSBs" and then on "screen layouts". 
• Click on "edit" in the "options" category.
• Here you can create a new layout or use a template. Under the templates, you will find several Screendesign templates in portrait format under the static layouts.
• Once you have selected a template, click on "next".
• On the next page you have the option of allocating names to the individual sectors and selecting the module type. The following applies:  
  1. In multimedia modules you can display uploaded documents (e.g. Word, PowerPoint, images) and the provided external content (e.g. weather).
  2. News ticker modules are purely text-based and can display news or RSS feeds created by you or from external websites (e.g. ARD).
• After selecting all module types, click "next".
• With news ticker modules you have the possibility to adjust the direction and speed of the news ticker as well as the separators, which are displayed between the individual news, by clicking on "user-defined settings".
• Once you have made all settings, click on "save" to complete the setup of your DSB®.

Settings in the operating system of your Protect Plus system

• Since the Windows operating system on the computer unit is write-protected, you must note the following for the following changes: 
  1. For systems running Windows 8.1, you must first run the UWF Manager to disable write protection.
  2. For Windows 7 systems, you must run the EWF Manager and restart the system after completing the changes.
• In the next step, the display of your DSB® must be changed to portrait format. To do this, connect a mouse and keyboard to the computer unit of your DSB®.
• Press "F4" to exit DSBplayer.
• Right-click on the Windows desktop and then in the menu that appears, click on "screen resolution".
• Select the "portrait" format under "alignment" and click on "apply".
• Confirm the following query with the button "keep changes".
• Please note: 
  1. For systems running Windows 8.1, you must now run the UWF Manager to enable write protection again. The system restarts.
  2. For Windows 7 systems, you must run the EWF Manager and restart the system after completing the changes.

Conduct in the event of damage

If the built-in computer unit (mounted on the back of the display) needs repair due to damage or malfunction, please send an e-mail to heinekingmedia at the following address: support@heinekingmedia.de.

In order to be able to process your claim, we need some information, which should be mentioned completely in the e-mail. Please note that the repair can only be initiated if the requested information is complete.

• Serial number of the display
  (See label on the back of the display)
• Location (address, building section)
• Mounting height
• Exact error description
• Ideally photos showing the defect
• How did the damage occur?
• Contact person with e-mail address and telephone number

If your display needs repair due to damage or malfunction, please send us the following information:

• Model number of the display
• Serial number of the display
  (See label on the back of the display)
• Location (address, building section)
• Mounting height
• Exact error description
• Ideally photos showing the defect
• How did the damage occur?
• Contact person with e-mail address and telephone number

Our support staff will then immediately take care of initiating the repair of the device and inform you about the subsequent steps.

Help and support 
(Applies to netschool customers only!)

If you need further help, please contact the DSB Support Team via +49 (0) 511 67519-354 or by e-mail to support@heinekingmedia.de

Important: You can also find useful tips and video instructions for support and operation in the Control-Portal by clicking on the menu item "help".