#StepByStep

Help for hassle-free initial setup

How do I find out which model I have?

You will find your model name on the delivery note and the corresponding invoice.

Should you still have difficulties, please send us an e-mail: support@heinekingmedia.de.

We wish you now much joy with your digital communication solution of heinekingmedia GmbH.

At the moment some of our manuals are available in German only.
We are working hard to provide it for you soon. If you have any questions, please contact support@heinekingmedia.de

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DSBclassic / DSBpro / DSBprotect

Display with computer unit (SBB)

Important notice

Please make absolutely sure that you go through every single point of the manual chronologically and carefully.

Introduction

Welcome!
This manual provides the basic information you need for the optimal usage of your DSBclassic / DSBpro / DSBprotect system.

Please read and follow the subsequent points carefully, so that you can set up your DSBclassic / DSBpro / DSBprotect system quickly and easily. We show you the necessary settings in just a few steps.

Items delivered

A remote control, a power cord for the display, batteries, a power cord for the Set Back Box (SBB), and a MagicInfo out-to-DVI cable are included in the delivery.

Accepting the delivery

Attention – important note for accepting goods!
Please check directly upon receipt, whether the cardboard or packaging has been damaged (visual inspection). In this case, please refuse to accept the goods! The freight forwarder will take the delivery and initiate a new delivery. 

In addition, please check the functioning of the delivered goods immediately after receipt (function test). The device must be unpacked, connected and switched on. If a defect is detected (e.g. damage of the housing) it must be reported to heinekingmedia GmbH within 3 working days after accepting the delivery (see chapter 14 – conduct in the event of damage). Please note that some possible defects of the display can only be detected when the display is switched on (e.g. devices does not start, pixel error, glass breakage)! 

If the damage is reported later or if goods with visual transport damage have been accepted, heinekingmedia GmbH cannot initiate a free claims settlement and the customer has to bear all potential costs related to a repair and shipping!

Mounting and wiring

Important mounting instructions for attaching wall mounts to a display.

Attaching the wall mount 

The displays supplied by heinekingmedia GmbH have mounting devices on the back for mounting wall brackets. These comply with the VESA (Video Electronics Standards Association) standard and consist of four threaded sleeves arranged in a rectangle. The distances and thread dimensions differ depending on the display model. Please make sure to only install the supplied or a specified wall mount.

To prevent display damage, it is important that you have the correct screws ready and test them before mounting the wall adapter to the display. The depth of the threaded holes differs among the different display models. If, by mistake, screws are used that are too long, irreversible damage to the display can occur, which is not covered by guarantees of the manufacturer or heinekingmedia GmbH!

heinekingmedia GmbH recommends that the assembly and/or installation of this product is to be carried out by a competent person. Please refer to your display manual and ensure that the weight and size of the screen do not exceed the maximum weight and size of the wall mount to be used. Please also carefully check, whether the screws used for mounting the screen have a suitable length and diameter.

heinekingmedia GmbH is not liable for damages caused by improper assembly, use of unsuitable assembly material or use of unsuitable tools!

Please note the following:

  • Only use screws, which threads are no longer than the depth of the threaded sleeve plus the thickness of the mounting adapter.
  • Check the screw depth of the screws by loosely tightening the screws into the threaded sleeve without mounting the holder on the display. You should be able to screw in the screw without any effort.
  • If the available screws are too long, you can reduce the screw-in depth by using appropriate flat washers. If possible, do not use more than one flat washer per screw.
  • Always tighten the screws carefully by hand until the screw stops.
  • Under no circumstances use electrically operated mounting tools such as cordless screwdrivers or drills.
  • To tighten the screws, please use a suitable screwdriver and tighten only carefully by hand until finger-tight.

If you follow these instructions carefully, you will be able to mount the bracket correctly onto the display.

Ventilation

When mounting the device on a vertical wall, leave a distance of at least 40 mm (approx. 1.6”) between the rear of the unit and the wall surface. Please observe the installation dimensions listed below to ensure sufficient ventilation. In addition, please ensure that the temperature where the device is deployed always remains below 35 °C (95 degrees Fahrenheit).

Wire connections

Connect the supplied power cord to the connector on the back of the display and connect the other end of the cord to an easily accessible outlet (230V). Switch the main switch (rocker switch) on the rear of the display to "ON".
Connect the second power cable to the computer unit (SBB) located on the back of the display.

Internet connection

Connect a LAN cable (not supplied) to the RJ45 network connector of the computer unit and connect the other end to a dedicated network outlet, switch or router. Further information can be found in chapter 6 – network settings. 

Overlay assembly

If you have purchased a protective glass pane, please carry out the following installation procedure:

  • Remove the pre-assembled brackets by loosening the protruding screw with a hexagonal key.
  • Clean the screen and the display so that there are no dirt particles between the overlay and the display after installation. The glass of the overlay can be cleaned with a normal window cleaner.
  • Place the overlay on the display. Please note the reference on the inside of the window, which side comes to the top edge of the display.
  • Slide in the mounting brackets.
  • Tighten the mounting brackets with the enclosed screws.

First usage

  • Turn on the DSBclassic / DSBpro / DSBprotect using the remote control.
  • The display now also starts and switches on the computer unit.
  • If the start sequence is not displayed on the screen, the correct signal source must be selected first. Press the "source" button on the remote control and use the arrow keys to select "MagicInfo" as signal source.
  • After the Windows operating system has started, it takes about 30 seconds for the pre-installed software, the DSBplayer, to start automatically.
  • When the DSBplayer is started for the first time, it automatically shows a display identification (ID). Please write the ID down carefully. You will need this identifier later for the screen setup (Chapter 7).
  • If you want to operate the Windows interface, connect a mouse and keyboard to the SBB and press the "F4" key to exit the DSBplayer.
  • To start DSBplayer again, open the start menu, navigate to the programs and open the folder "heinekingmedia GmbH". Here you find the link for the "heinekingmedia.Player.Starter". A click on this link starts the DSBplayer.
    Note: The EWF/UWF Manager on the SBBs is activated to protect the devices against unauthorised access.

Network settings

  • If a proxy server is used in your network, press the key combination "Ctrl+Alt+P" while the player is active.
  • Tick the box "use proxy authentication" and enter the access data in the corresponding fields.
    Importnat note:
    If changes are made to the network settings, the EWF/UWF Manager must then be executed so that the changes are accepted after a restart of the system.

LAN connection 

  • Make sure that a LAN cable is connected.
  • If further settings (e.g. a fixed IP address) are required, please contact your local IT department.

Wi-Fi connection 

Since the computer unit is not equipped with a Wi-Fi module, a connection via Wi-Fi is only possible using an optional Wi-Fi module. Please consult your account manager at heinekingmedia.

Display setup

  • Make sure that you have the access data for the Control Portal, which you have received per e-mail from heinekingmedia GmbH.
  • Open an Internet browser on your PC, navigate to the page http://dsbcontrol.de/ and log in with your user data.
  • Click on "DSBs" in the navigation bar on the left.
  • Click the "add screen" button.
  • The license is pre-selected automatically and does not need to be adjusted.
  • Enter your display ID, which you noted in step 5, in the second field from the top.
    Please note: the "-" character (hyphen) does not have to be entered.
  • Fill in the subsequent fields completely, if possible.
  • Mandatory fields are: screen name, description of the location and postcode.
  • Click on the "next" button to configure the automatic switch-on and switch-off times (Chapter 9).

Automatic switch-on times 

Automatic switch-on times can be set on the screen with the remote control. Depending on the supplied screen model, the following procedures apply:

Version 1

  • Press the "menu" button on the remote control.
  • Navigate to „system” → „time” → „auto on”.
  • Here you have the possibility to store up to 7 different switch-on times. Select one of the displayed time profiles (e.g. auto on 1).

The following options are now available:

  • Settings: Select when the switch-on time should apply (e.g. Mon-Fri). If you select manually, you can specify the days on which the start time is to apply in the field below.
  • Time: The start time is entered using the numeric keys or the arrow keys on the remote control. Use the left and right arrow keys to switch between hours and minutes.
  • Volume: Use the left and right arrow keys to adjust the desired volume.
  • Source/Forward: Setting the desired start source. Make sure that "MagicInfo" is set here.

Version 2

  • Press the "home" button on the remote control.
  • Navigate to the item "auto on/off" → "auto on".
  • Here you have the possibility to store up to 7 different switch-on times. Select one of the displayed time profiles (e.g. auto on 1).

The following options are now available:

  • Settings: Select when the switch-on time should apply (e.g. Mon-Fri). If you select manually, you can specify the days on which the start time is to apply in the field below.
  • Time: The start time is entered using the numeric keys or the arrow keys on the remote control. Use the left and right arrow keys to switch between hours and minutes.
  • Volume: Use the left and right arrow keys to adjust the desired volume.
  • Source/Forward: Setting the desired start source. Make sure that "MagicInfo" is set here.

Automatic switch-off times 

  • Tick the box "activate automatic switch-off time". 
  • Specify, whether the device should shut down daily at the same time or weekday-specific at a specific time.
    Click "next" to continue setting up the Screendesign.

Screendesign

  • Here you can choose to create your own Screendesign or select a Screendesign template. 
  • We recommend that you use a template at the beginning. To do this, click the "use template" button.
  • Now select a suitable graphic or static template for you.
  • Once you have selected a template, click "next".
  • On the next page you have the option to allocate names to the individual sectors and select the module type. The following applies:
    1. In multimedia modules you can display uploaded documents (e.g. Word, PowerPoint, images) and the provided external content (e.g. weather).
    2. News ticker modules are purely text-based and can display news or RSS feeds created by you or from external websites (e.g. ARD).
  • After selecting all module types, click "next".
  • On the last page, if you use a DSBclassic / DSBpro / DSBprotect with touch function, you can activate it for multimedia modules. To do this, tick "enable touch" or use the "custom settings".
  • With news ticker modules you have the possibility to adjust the direction and speed of the news ticker as well as the separators, which are displayed between the individual news, by clicking on "user-defined settings".

Once you have made all the settings, click "save" to complete the setup of your DSBclassic / DSBpro / DSBprotect.

Audio output and volume

If you want to play videos with sound on your device, the audio output for the individual sectors must be enabled in the DSBcontrol Portal.

  • Log into the DSBcontrol Portal and click on "DSBs".
  • Click on "screen layouts". In the following dialog click on "edit" for the respective screen layout.
  • Now click twice on "next".
  • In the following dialog, select the sector for which the audio output is to be activated and select the "user-defined settings" item.
  • Tick the box "sound".
  • Then click on "save".
    In the next step, please check the volume settings in the Windows operating system of your DSBclassic / DSBpro / DSBprotect:
  • Connect a keyboard and a mouse to your DSBclassic / DSBpro / DSBprotect and exit the DSBplayer by pressing the "F4" key.
  • The volume settings can be found in the task bar at the bottom right.
  • To adjust the volume on the display, point the remote control at the unit and press the "VOL+" or "VOL­­–" button.

Energy saving settings

The screen has an eco-sensor that adjusts the backlighting of the display to the ambient light to improve image quality and reduce power consumption. If the screen is always to operate with the set backlight value (default is 85%), the eco-sensor can be deactivated.

  • Press the "menu" button on the remote control and navigate to "system", then to "eco-solution" and finally to "eco-sensor".
  • You can now switch the eco-sensor on or off by pressing the middle button in the control pad.

Additionally, you can adjust the backlight value.

  • To do this, select the "image" option in the menu and then the "backlight" submenu.
  • Use the left and right arrow keys to adjust the backlight brightness.

Change from landscape to portrait format

By default, the screen is set up for landscape operation. To change this setting to portrait mode, follow these steps:

Settings in the DSBcontrol Portal

  • Log on to the DSBcontrol Portal.
  • Click on "DSBs".
  • Click on "screen layouts".
  • Click on "edit" in the "options" category.
  • Here you can create a new layout or use a template. Under the templates, you will find several Screendesign templates in portrait format under the static layouts.
  • Once you have selected a template, click on "next".
  • On the next page you have the option of allocating names to the individual sectors and selecting the module type. The following applies:
    1. In multimedia modules you can display uploaded documents (e.g. Word, PowerPoint, images) and the provided external content (e.g. weather).
    2. News ticker modules are purely text-based and can display news or RSS feeds created by you or from external websites (e.g. ARD).
  • After selecting all module types, click "next".
  • On the last page, if you use a DSBclassic / DSBpro / DSBprotect with touch function, you can activate it for multimedia modules. To do this, tick "enable touch" or use the "custom settings".
  • With news ticker modules you have the possibility to adjust the direction and speed of the news ticker as well as the separators, which are displayed between the individual news, by clicking on "user-defined settings".
  • Once you have made all settings, click on "save" to complete the setup of your DSBclassic / DSBpro / DSBprotect.

Settings on the computer unit (SBB)

Since the Windows operating system on the computer unit is write-protected, you must note the following for the following changes:

  • For systems running Windows 8.1, you must first run the UWF Manager to disable write protection.
  • For Windows 7 systems, you must run the EWF Manager and restart the system after completing the changes.
  • In the next step, the display of your DSBclassic / DSBpro / DSBprotect must be changed to portrait format. To do this, connect the mouse and keyboard to your DSBclassic / DSBpro / DSBprotect.
  • Press "F4" to exit DSBplayer.
  • Right-click on the Windows desktop.
  • In the menu that now appears, click on "screen resolution".
  • Select the "portrait" format under alignment and click on "apply".
  • Confirm the following query with the button "keep changes".
  • For systems running Windows 8.1, you must now run the UWF Manager to enable write protection again. The system restarts.
  • For Windows 7 systems, you must run the EWF Manager and restart the system after completing the changes.

Conduct in the event of damage

If your SBB (Set Back Box, computer unit - mounted on the back of the display) needs repair due to damage or malfunction, please send an e-mail to heinekingmedia at the following address: support@heinekingmedia.de.

In order to be able to process your claim, we need some information, which should be mentioned completely in the e-mail. Please note that the repair can only be initiated if the requested information is complete.

  • Serial number of the computer unit (SBB)
  • Model nummer of the computer unit (SBB)
    (The serial and model number of SBB can be found on the sticker on the narrow housing side of SBB with the cable connections.)
  • Location (address, building section)
  • Mounting height
  • Exact error description
  • Ideally photos showing the defect
  • How did the damage occur?
  • Contact person with e-mail address and telephone number

If your display needs repair due to damage or malfunction, please send us the following information:

  • Model number of the display
  • Serial number of the display

    You can have the model and serial number shown on the display:
  • Press "menu" on the remote control and then select "support" and afterwards "contact Samsung".
  • If the unit cannot be switched on or the display does not show a menu, you can also find the device data on a label on the back of the display.
     
  • Location (address, building section)
  • Mounting height
  • Exact error description
  • Ideally photos showing the defect
  • How did the damage occur?
  • Contact person with e-mail address and telephone number

Our support staff will then immediately take care of initiating the repair of the device and inform you about the subsequent steps.

Help and support 
(Applies to netschool customers only!)

If you need further help, please contact the DSB Support Team via +49 (0) 511 67519-354 or by e-mail to support@heinekingmedia.de

Important: You can also find useful tips and video instructions for support and operation in the Control-Portal by clicking on the menu item "help".

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